Who Are We?

Daniel Cohen – Director

MA, MBA, BEd.

Daniel has a background in research, consulting and training. He learned first hand how time-consuming, complex and stressful it can be preparing and managing an insurance claim. He has now created a company to assist individuals and businesses to achieve the best possible result when they have an insurance claim.

For over 20 years, Daniel’s pre-eminent training and consulting company has designed and implemented complex interactive business-games for corporate groups. He has been involved in facilitating sessions to improve teamwork and collaboration for businesses all over Australia and overseas. His company has run training programs on customer service, time management and creative thinking. All of these skills are important components of any consulting business including insurance advocacy. He has worked with some of Australia's largest and most prestigious companies including KPMG, Origin Energy, BHP, Channel 7, ANZ and Brown Brothers.

In August 2017, Daniel and his young family lost their entire home to fire caused by a faulty clothes dryer.

What followed was equally traumatic: an 8-month battle with the insurance company to settle the claim and then almost a year for planning and building permit approval. By the time Daniel and his family were finally able to move back into their new home, over 1000 days had passed since the fire that had destroyed everything. Such delays are common.

According to Daniel:

Dealing with an insurance company is a stressful, multifaceted high stakes game. To succeed, you need to comprehend the rules, understand the claims process and be ready for the tactics that might be used against you.

With his wealth of insight and experience, Daniel is well placed to navigate the complexities of the insurance maze and break down the barriers that exist in pursuing your claims.

During his ordeal, Daniel spent a huge amount of time reading through Policy Disclosure Statements, engineers reports, the Insurance Industry Code of Conduct and the Building Codes. He spent days meeting with town planners, talking with the Victorian Building Authority, and meeting with architects, building surveyors, building inspectors and engineers. It was a full-time job.

When Daniel asked his Building Inspector whether he should start a business in this field, the inspector said “there is a huge need for insurance advocates, but nobody wants to do it. It’s just too difficult.”

Daniel is well suited to the role of an insurance advocate as his character strengths include perseverance, attention to detail and a passion for fighting for consumer rights.